Experienced Customer Success Enablement Leader with over a decade in SaaS, driving retention, renewals, and measurable ROI through data-informed onboarding and lifecycle strategies. Skilled in managing Strategic Account Plans, negotiating upsells, and collaborating with Executive Sponsors to maximize long-term value. Proven record of fostering multi-threaded relationships and commercial growth in startup and enterprise environments.

Professional Summary

• 🎯 Expert in developing and implementing customer success strategies
• 📈 Proven track record of reducing churn and increasing customer retention
• 👥 Strong leadership skills with experience managing global CS teams
• 🔄 Specialist in optimizing onboarding processes and customer journeys
• 📊 Data-driven approach to measuring and improving customer satisfaction

Core Competencies

Strategic Leadership

• Team Development
• Process Optimization
• Change Management

Customer Success

• Client Retention
• Relationship Building
• Account Management

Technical Skills

• CRM Platforms
• Data Analysis
• Project Management

Connect With Me

📄 View My Full Resume

✉️ Email Me

💼 LinkedIn Profile

What Others Say About Me

<aside> I have the pleasure of working with Glen at AutoVitals, working closely together on the same team. I can always count on him to work hard and communicate clearly making sure work is done efficiently. Glen would be an asset to any team.

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<aside> Working with Glen was a game-changer for our CS department. His data-driven methodology and deep understanding of customer needs helped us reduce churn by 25%. He's not just a manager, he's a true mentor and strategic thinker.

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<aside> Glen has a unique ability to translate complex customer feedback into actionable insights. His process optimization initiatives revolutionized our onboarding workflow, leading to a 60% reduction in time-to-value for new clients.

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